Store Policy & Shipping
Shop @ FM Policies:
Shipping Policy:
We offer flat-rate shipping at $6.99 for all standard shipping within the U.S.(3-7 business days).
Customers can enjoy free shipping on orders of $100 or more.
Please allow up to three business days for us to process and ship your order. If you require express shipping, please contact us at shop@friedmusic.com, and we will do our best to accommodate your request.
Pick-Up Option:
Customers have the option to pick up their orders at our physical location in Alhambra, which is free of charge. Choose this option during checkout, and we will notify you when your order is ready for pickup.
Refund Policy:
We accept returns or exchanges within 14 days of purchase. To be eligible for a return, your item must be unused and in the original packaging. Certain items like sheet music and digital products are non-refundable. Customers are responsible for return shipping unless the product is defective or incorrect. Please contact us with your receipt for any returns or exchanges.
Privacy and Security:
We value your privacy and will never share your personal information with third parties without your consent. Our website uses secure encryption to protect your sensitive data during transactions.
Product Availability and Descriptions:
While we strive to maintain accurate product descriptions and availability, occasional errors or discrepancies may occur. If any such issue arises, we will promptly notify you and offer suitable solutions, including product substitutions or refunds.
Intellectual Property:
All content and materials on our website, including images, text, logos, and trademarks, are the property of Fried Music and are protected by copyright laws. Unauthorized use or reproduction of our intellectual property is strictly prohibited.
Customer Support:
Our team is dedicated to providing excellent customer service. If you have any questions, concerns, or need assistance, please don't hesitate to reach out to us at shop@friedmusic.com.